You may wonder why the Obama Care Health Insurance website was not prepared for the amount of traffic by Americans wanting health coverage. According to sources there were many problems and Department of Health and Human Resources are trying to solve the glitches in the process. What exactly are the problems?
Basically, the website needs more server capacity to improve efficiency and design changes as well. Joanne Peters, a spokeswoman for the DHHS says,"We can do better and we are working around the clock to do so."
The government is making software and hardware changes to smooth the process of creating accounts needed to gain access to the marketplace, federal officials said.
The website is troubled by coding problems and flaws in the architecture of the system, according to insurance-industry advisers, technical experts and people close to the development of the marketplace.
Among the technical problems thwarting consumers, according to some of those people, is the system to confirm the identities of enrollees. Troubles in the system are causing crashes as users try to create accounts, the first step before they can apply for coverage.
Experian EXPN.LN +0.35% PLC, an information-services firm, holds a federal subcontract to support that system. The company declined to comment.
Information technology experts who examined the healthcare.gov website at the request of The Wall Street Journal said the site appeared to be built on a sloppy software foundation. Such a hastily constructed website may not have been able to withstand the online demand last week, they said.
Engineers at Web-hosting company Media Temple Inc. found a glut of stray software code that served no purpose they could identify. They also said basic Web-efficiency techniques weren't used, such as saving parts of the website that change infrequently so they can be loaded more quickly. Those factors clog the website's plumbing, Media Temple said.
The identity-checking foul-ups are also triggering problems for state-run exchanges, which rely on the federal system. The problem caused delays last week for users of MNsure, Minnesota's exchange, as they waited for federal confirmation to create their accounts, said April Todd-Malmlov, MNsure's executive director. She said the issue in her state was largely resolved by Friday.
Administration officials, who reported nearly nine million unique visitors to the federally run exchange as of Friday night, said the system underwent maintenance over the weekend.
http://online.wsj.com/article/SB10001424052702304441404579119740283413018.html
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